Frequently asked questions

Find answers about the platform, access, devices, monitoring, and security.

AwareGuardian is a real-time device monitoring platform that provides live telemetry, predictive warnings, alert rules, AI insights, and audit trails in one operational surface. It is designed for teams that manage device fleets in structured environments.

Any device capable of running the AwareGuardian agent — servers, workstations, IoT devices, or embedded systems. The agent reports CPU, memory, disk, and heartbeat telemetry.

Yes. The free tier supports up to 10 devices per tenant. Larger fleets can request a quota increase, which requires platform-admin approval.

AwareGuardian combines live monitoring, predictive warnings, AI anomaly detection, and full audit trails in a single tenant-safe platform. Most tools require multiple products to cover these capabilities.

Access is invitation-based. A platform admin creates your tenant and invites an IT supervisor. The supervisor can then invite viewers and other team members.

When your fleet exceeds 10 devices, the IT supervisor submits a quota increase request. A platform admin reviews and approves or denies the request. Approved quotas take effect immediately.

Each user belongs to one tenant. Multi-tenant visibility is available only to platform administrators who manage all tenants.

An IT supervisor generates a registration key from the dashboard. Install the AwareGuardian agent on the device and configure it with the key. The device registers automatically and starts sending telemetry.

The platform detects missed heartbeats and marks the device as offline. If alert rules are configured for heartbeat status, notifications are triggered.

Yes. Device labels let you organize and filter your fleet. Labels are managed from the device detail page.

CPU usage, memory usage, disk usage, and heartbeat status. The platform displays current values, historical charts, and trend analysis.

You define threshold rules per device — for example, alert when CPU exceeds 90%. When a metric breaches the threshold, the rule triggers and a notification is sent.

Predictive warnings analyze metric trends and estimate when a threshold will be breached. They include ETA, confidence score, and risk level so teams can act before incidents occur.

AI-powered anomaly detection analyzes telemetry patterns and generates insights with severity scoring. These surface unusual behavior that static rules might miss.

Three roles: Admin (platform-wide management), IT Supervisor (tenant management, device onboarding, alert configuration), and Viewer (read-only monitoring access).

Data isolation is enforced at every layer — JWT claims scope API requests, Row Level Security policies restrict database queries, and the application layer validates tenant boundaries.

Yes. Every critical action is logged — logins, role changes, device registrations, alert modifications, and quota requests. Audit visibility is scoped by role.

Click 'Forgot password?' on the login page. A secure reset link will be sent to your email.

A suspended tenant blocks all members from signing in. Contact your platform administrator to resolve the suspension.

Roles are assigned by IT supervisors or platform administrators. Contact your supervisor to request a role change.

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